General terms and conditions of sale

Cancellation policies

Modification and Cancellation Policy At Atlas Montgolfiere, we understand that plans can change. To accommodate this, we offer a flexible modification and cancellation process.If you need to alter or cancel your booking, please reach out to us directly.

We kindly request that any cancellations be made no later than 48 hours prior to your scheduled departure to ensure a full refund.

This policy allows us to manage our flight schedule effectively and continue providing exceptional experiences for all our guests.

Weather-Related Booking Policy

Please be aware that in the event of inclement weather conditions that prevent us from flying on the day of your scheduled booking, Atlas Montgolfiere offers you the flexibility to choose between a full refund or rescheduling your flight to another day. We prioritize your safety and satisfaction, and we appreciate your understanding as we navigate the elements together.

This statement ensures that customers are informed about the weather policy while also providing them with options, reflecting the company’s commitment to customer service and safety.

Important Notice for All guests

Before confirming your booking with Atlas Montgolfiere, it is mandatory to read the description of the flight you wish to book. This ensures that you are fully aware of the flight’s specifics and that your physical condition meets the necessary requirements for a safe and enjoyable journey.

This statement clearly communicates the obligation and its importance for a safe flight experience.

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Have questions? Need assistance? Our team is here to help. Reach out to us via phone, email, or our contact form.


Num 17 Lot Jacaranda, Rte de Targa,Marrakech 40000